Frequently Asked Questions

Template Questions

What can I customize?

The layout will generally stay the same but colors, text, logo and images can be changed! If you aren’t sure just ask us via Live Chat or email us!

Templates without print?

Unfortunately, due to copycats attempting to resell our intellectual property we cannot release the template or digital files. Although when you order custom design you receive the print ready file to use as you wish!

How does ordering work?

Simple! Find a template, choose how many prints and what size and place your order.

We will send a customization form once we receive the order so we can being working on your drafts.

Then we email your proofs for you to view and make changes before we print and ship them to you.

Order Process Guide

I want a proof before I pay

Actually, we used to do this when we first opened shop. However we quickly realized that so many people requested proofs and never responded back after we sent them over.

We ended up wasting tons of time and realized that wasn’t the proper business model. After researching we realized others are doing the same way we are.

Is my information secure?

Yes of course it is. We use SSL encryption and only use your data to process your order.

I don't have a logo..

We can put your business name in a nice font for ya! Or you can order logo design with your template order, win win!

No unwatermarked files

This is a question we get every week and it’s not a fun one for us to answer because it’s often misunderstood.

Our templates are for printing only through Team Wash Life. We used to release the unwatermarked files but we noticed a large spike in other designers stealing our templates and reselling them under their brand (stealing isn’t cool and it’s copyright infringement).

Also if we released digital files to all of our customers, Facebook would be plagued with the same looking advertisement and customers wouldn’t know who is who (bad for digital branding).

Additionally our competitors and others doing what we do have followed this same method so we wanted to follow suit as that seems to work best.

Shipping Questions

How much and how long?

Shipping is always FREE. You can find all our shipping and turnaround times on our Shipping & Turnaround page.

Where do you ship to?

Unfortunately only the U.S. We are a small business and slowly building and scaling as much as we can but for now we are only servicing the U.S.

EDDM Questions

What is EDDM Template?

With the EDDM Templates we print the post office markings on the cards and bundle them in groups of 100. The post office requires your prints to be set up this way before you go and setup your routes through USPS. You can find more information in our blog post here What is EDDM Ready?

Why does it cost more?

It’s slightly more expensive because we bundle your order in groups of 100 postcards and wrap them in a plastic band prior to shipping them out to you. You can find more information in our blog post here What is EDDM Ready?

What do I do with them?

Take them to your post office and tell them you want to setup an EDDM mailing and that you already have the cards ready (they charge for their delivery services). You can find more information in our blog post here What is EDDM Ready?