Frequently Asked Questions

Template Questions

How do I customize the template?

On the product page there is an area for you to enter your edits and changes as well as a logo upload spot. 

After placing the order, we will send you a customized design proof to your email within 48 hours of placing your order.

You can tell us what to change and edit before approving for print and shipping.

Here is a link to our Order Process Guide

What can be customized?

The layout will generally stay the same but colors, text, logo and images can be changed! We can also move, delete, and add elements as long as space on the template allows! If you aren’t sure just ask us via Live Chat or email us!

Can I have digital files of my order?

Our templates are for printing only through Team Wash Life. We used to release the unwatermarked files but we noticed a large spike in other designers stealing our templates and reselling them under their brand (stealing isn’t cool and it’s copyright infringement).

Also if we released digital files to all of our customers, Facebook would be plagued with the same looking advertisement and customers wouldn’t know who is who (bad for digital branding).

I want a proof before I pay

Actually, we used to do this when we first opened shop. However we quickly realized that so many people requested proofs and never responded back after we sent them over.

We ended up wasting tons of time and realized that wasn’t the proper business model. After researching we realized others are doing the same way we are.

Is my information secure?

Yes of course it is. We use SSL encryption and only use your data to process your order.

I don't have a logo..

We can put your business name in a nice font for you! 

Shipping Questions

How much is shipping?

Shipping is always FREE. 

What are your turnaround times?

You can find all our shipping and turnaround times on our Shipping & Turnaround page.

Where do you ship to?

Unfortunately only the U.S. We are a small business and slowly building and scaling as much as we can but for now we are only servicing the U.S.

EDDM Questions

What is EDDM Template?

With the EDDM Templates we print the post office markings on the cards and bundle them in groups of 100. The post office requires your prints to be set up this way before you go and setup your routes through USPS. You can find more information in our blog post here What is EDDM Ready?

Why does it cost more?

It’s slightly more expensive because we bundle your order in groups of 100 postcards and wrap them in a plastic band prior to shipping them out to you. You can find more information in our blog post here What is EDDM Ready?

What do I do with them?

Take them to your post office and tell them you want to setup an EDDM mailing and that you already have the cards ready (they charge for their delivery services). You can find more information in our blog post here What is EDDM Ready?